astonFrequently Asked Questions

Registration on aston begins with your email address and a strong password. You'll then complete KYC (Know Your Customer) verification by uploading a valid ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement). We use this information to confirm your identity and comply with anti-money-laundering regulations. After verification, you can set up two-factor authentication for added security. The entire process typically takes a few minutes, though verification may take longer during peak periods or if additional documents are requested.

To request deletion of your personal data, contact our support team via email with your account username and a clear statement that you wish to delete your account and associated data. We will verify your identity and review any outstanding transactions or balances. Data deletion is subject to legal and regulatory requirements—we may retain certain information for compliance purposes (such as transaction records for anti-money-laundering checks). Your request will be processed according to our privacy policy and applicable data-protection laws. Allow several business days for a response.

You can reach our support team through the in-app help centre (tap the question-mark icon on your aston dashboard) or email us directly at [email protected]. When you open a ticket, include your account username, a clear description of your issue, and any relevant details (such as a transaction ID if you're reporting a payment problem). Our team reviews tickets in the order received and responds within a standard timeframe. For urgent account-security issues, mark your email as priority and include "URGENT" in the subject line.

aston accepts deposits via multiple payment methods: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) and bank transfers (e-wallet, mobile banking, local payment, online payment, e-wallet virtual accounts). Each method has its own minimum and maximum limits, which are displayed in the deposit form when you select your payment option. E-wallet deposits are typically processed instantly, while bank transfers may take a few minutes to several hours depending on your bank. We do not charge deposit fees, though your bank or e-wallet provider may apply their own charges. Check the deposit page for current limits and processing times.

If a deposit or withdrawal does not complete, check your bank or e-wallet app to confirm whether the money left your account. If the transaction was deducted but did not appear in your aston balance, contact our support team with your transaction ID and bank confirmation. We will investigate and either process the deposit manually or arrange a refund. For withdrawals, if the funds do not arrive within the expected timeframe, verify that your bank account details are correct in your aston profile, then contact support. Do not attempt the same transaction multiple times—this can cause duplicate charges.

Promotion codes are entered during deposit or in your account settings under "Promotions" or "Bonus Codes". Look for a text field labeled "Promo Code" or "Bonus Code" and paste the code exactly as provided. Codes are case-sensitive and must be entered before you confirm your deposit. If a code is invalid or expired, you'll see an error message. Some promotions are only available to new users or during specific periods (such as around Idul Fitri or Idul Adha). Check our promotions page for current offers and their terms.

Our sportsbook covers major football leagues and tournaments, including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international competitions. We also offer markets on badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other games from multi-camera studios. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The full list of available markets updates daily based on fixture schedules and live events.

aston's services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that their access to aston and participation in any gaming activity comply with the laws of their own jurisdiction. If you are unsure whether aston is available in your location, consult your local regulations or contact our support team. We reserve the right to restrict access to users in certain regions to ensure compliance with applicable laws.